1. Discuss it with your dentist
Ask reception to arrange a conversation. Explain what you find unclear or what is troubling you. Your dentist can explain and work with you to find a solution.
- Write down what you want to discuss beforehand.
- Think about what you want to achieve through the conversation.
- Bring someone along if that makes you feel more comfortable.
- Give your dentist the opportunity to respond and put things right.
2. Ask about the complaints procedure
Unable to resolve matters together? Ask the practice for the applicable complaints procedure and the complaints officer's contact details.
3. Independent information
The KNMT provides explanations of possible next steps and the conditions for assistance through the KNMT Klachtenservice.
A complaint about a bill?
Discuss an outstanding bill separately with the practice or billing provider. Making a complaint does not automatically mean that payment is postponed.